Returns & Cancellations

Your satisfaction is our priority.

  • 24-hour return window
  • 7-day cancellation period
  • Hassle-free process

Please read our returns and cancellations policy carefully. This policy forms part of our Terms & Conditions.

16.1 Cancelling Order Before Delivery

7-Day Free Cancellation Period

You may cancel any order for non-customized products free of charge for a period of 7 days after placing your order, provided it has not yet been couriered, posted or shipped.

How to Cancel Your Order

  1. Check your order status first
  2. Contact us via email or phone
  3. Provide your order number
  4. Receive confirmation of cancellation

16.2 Returning Products After Delivery

24-Hour Return Window

If you are not happy with the products you ordered for whatever reason, you may return the products delivered to you within 24 hours after delivery.

Products You CAN Return

  • Products not used in any way
  • Products in original, undamaged packaging
  • Complete products in original form

Products You CANNOT Return

  • Products tampered with
  • Products with broken seals
  • Products with damaged packaging

16.3 & 16.4 Return Shipping Costs

We Pay Return Shipping When:

  • Products are damaged in transit
  • Incorrect product was sent
  • Non-conformity with your order

You Pay Return Shipping When:

  • Change of mind
  • Ordered wrong item
  • Other personal reasons

16.5 & 16.6 Refunds

Refund Process

  1. Refunds will be issued based on the original form of payment
  2. For bank transfers: provide your bank details when initiating the return
  3. Refund processed after product has been returned and inspected

For Faulty/Defective Products

If the product is confirmed faulty/defective by the company, we will send you a replacement at no extra cost, or refund both the item and shipping fee.

Important Notes

  • We reserve the right to deduct a handling fee of 20% on returned goods
  • For more information on refunds, please contact us
  • We will assist you as soon as possible