Returns & Cancellations

16.1 Cancelling order before delivery
16.1.1 You may cancel any order for non-customized products free of charge for a period of 7 days after placing your order, provided it has not yet been couriered, posted or shipped. If you have submitted an order and wish to cancel, please check the status of your order first by contacting the company via email or the contact details as found on the website.

16.2 Returning products after delivery.
16.2.1 If you are not happy with the products you ordered for whatever reason, you may return the products delivered to you within 24 hours after delivery, as long as:
16.2.1.1 the products are not used in any way
16.2.1.2 the product is in its original, undamaged packaging
16.2.1.3 the product is complete and in its original form

16.2.2 You cannot return:
16.2.2.1 products that have been tampered with
16.2.2.2 products of which an affixed seal is broken or packaging is damaged

16.3 In the event you return goods because they are damaged in transit, or an incorrect product has been sent (Non conformity with your order), we will pay for the ship-to and return-shipping, postage or courier costs.
16.4 In the event you return goods for reasons other than damage or non-conformity with your order, you will need to pay for the return shipment.
16.5 Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give your bank details to the company when you initiate the return so that we can refund the money directly to your account. You will receive your refund after the product has been returned and processed.
16.6 If the product is confirmed faulty/defective by the company, we will then send you a replacement at no extra cost and refund you of the shipping fee you incur in returning the item or we will refund you of both the item and shipping fee.
16.7 For more information on refunds, please contact us and we will assist you as soon as possible.
16.8 We reserve the right to deduct a handling fee of 20% on returned goods.