How can we help you today?
Please keep in mind that these bespoke showroom venues only display some of our range.
Free Consultation Request
Frequently Asked Questions
Before adding a product to your cart, you have the option of choosing one of our standard colour variations. If you would like a custom colour, please contact us directly with your pantone, so we can advise.
All our pots take 10-15 working days to completion. If you have chosen for your product to be delivered, as apposed to self collection, please allow an additional 3-5 working days.
Our classic pots are available in our base colours, namely:
Cement, Imbuia, Ocher, Rust, Stone.
Please call our helpline (011 708 7878) or send a mail to email@example.com. We’ll guide you through the store and help where we can. Our customer support centre is open Monday – Thursday : 08h00 – 17h00 and Friday 08h00 – 15h00. We will need some details in order to assist you as quickly as possible – if you are sending us an email, please include a screenshot of the issue you are experiencing, if possible.
Voucher/ Coupon codes can be entered as part of the checkout process. Enter your voucher / coupon code into the applicable field and click Redeem.
Silks and Instagreen
It depends on what item you have ordered, but we generally say 10-15 working days unless it is a stock item off the shelf. Please call us at the office to get a more accurate time once your order is placed.
Absolutely, we can custom-make trees to your specs. Please discuss with us at the office.
Generally no, as long as you are within our areas of operation within the metro areas. If not, we can help talk you through it over a personal call. If you require us to do an “out of town” consult, then yes we do charge for travelling and consultation time (however part of this cost will come off your final invoice should you go with our quote.
We have several showroom across major cities. Look at ‘Contact’ on our website to view these showroom. Please keep in mind that we do not always display everything at these showrooms as they are generally are 3rd party showrooms so there is often space contraints. If you prefer, please contact our office to confirm if the item that you are looking for is in fact at that specific showroom. This may save you a wasted trip and disappointment.
Instagreen products come with a 5 year manufacturers warranty. Kindly ask the office for specific details if required.
Yes we can. Simply measure your area to work out SQM , add an extra 10% for wastage, then round off this to the nearest SQM and send your order thru. You can either collect or we can deliver it to you.
It is very easy to DIY. Please watch the installation video on the website. Any questions, we would gladly assist you with further info.
Both the leaves and the webbing are made of UV resistant plastic but they look very realistic. In addition they are recyclable, require no water or pesticides, so they are if fact considered “green”.