How can we help you today?

Please keep in mind that these bespoke showroom venues only display some of our range.

If you require something specific, then please make an appointment with us at our head office in Fourways.

Contact: 011 show number / 066 show number /

Head Office

BY APPOINTMENT ONLY

  • 7B Sparrow Drive
    Fourways
    Sandton
    2191
  • Mon – Fri : 09:00 – 17:00
    Sat: 09:00 – 14:00
    Closed Sundays and Public Holidays

JHB Showroom Displays

BY APPOINTMENT ONLY

  • ParcHaus & Smeg Showroom spaces
    Bryanston Boulevard
    2985 William Nicol Dr
    Bryanston, Sandton
Distinctive Group Bryanston

Cape Town Showroom

  • Aura Interiors
    364B Victoria Road,
    Cape Town,
    Western Cape
    7925
  • Mon – Fri : 09:00 – 17:00
    Sat: 09:00 – 14:00
    Closed Sundays and Public Holidays

Durban Showroom

  • Macalli Inspired Living
    Salt Rock Road, Main Road
    Umhlali, Dolphin Coast
    4391
  • Mon – Thur : 08:00 – 16:00
    Fri : 08:00 – 15:00
    Closed Saturdays, Sundays and Public Holidays
Distinctive-Group-Durban

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Frequently Asked Questions

WHAT ARE MY COLOUR OPTIONS WHEN ORDERING A POT?

Before adding a product to your cart, you have the option of choosing one of our standard colour variations. If you would like a custom colour, please contact us directly with your pantone, so we can advise.

HOW LONG WILL MY ORDER TAKE TO BE READY?

All our pots take 10-15 working days to completion. If you have chosen for your product to be delivered, as apposed to self collection, please allow an additional 3-5 working days.

CLASSIC POT COLOURS?

Our classic pots are available in our base colours, namely:
Cement, Imbuia, Ocher, Rust, Stone.

I'M EXPERIENCING TECHNICAL DIFFICULTIES?

Please call our helpline (011 708 7878) or send a mail to sales@dspaces.co.za. We’ll guide you through the store and help where we can. Our customer support centre is open Monday – Thursday : 08h00 – 17h00 and Friday 08h00 – 15h00. We will need some details in order to assist you as quickly as possible – if you are sending us an email, please include a screenshot of the issue you are experiencing, if possible.

HOW DO I USE MY COUPON/VOUCHER CODE?

Voucher/ Coupon codes can be entered as part of the checkout process. Enter your voucher / coupon code into the applicable field and click Redeem.

Silks and Instagreen

How do I clean this?

Cleaning is easy and simple. Please watch cleaning video’s on our website under “aftercare

How long will my order take?

It depends on what item you have ordered, but we generally say 10-15 working days unless it is a stock item off the shelf. Please call us at the office to get a more accurate time once your order is placed.

Can I get my tree made to my specifications?

Absolutely, we can custom-make trees to your specs. Please discuss with us at the office.

Do you charge for “measuring-up”?

Generally no, as long as you are within our areas of operation within the metro areas. If not, we can help talk you through it over a personal call. If you require us to do an “out of town” consult, then yes we do charge for travelling and consultation time (however part of this cost will come off your final invoice should you go with our quote.

Can I speak to existing customers to get a testamonial?

Yes absolutely. Please contact us at the office and we can arrange a list for you. There is a page of testamonials on the website for your convenience.

Do you have a showroom where I can view the products?

We have several showroom across major cities. Look at ‘Contact’ on our website to view these showroom. Please keep in mind that we do not always display everything at these showrooms as they are generally are 3rd party showrooms so there is often space contraints. If you prefer, please contact our office to confirm if the item that you are looking for is in fact at that specific showroom. This may save you a wasted trip and disappointment.

Instagreen

Do your products have a warranty?

Instagreen products come with a 5 year manufacturers warranty. Kindly ask the office for specific details if required.

Can you supply only?

Yes we can. Simply measure your area to work out SQM , add an extra 10% for wastage, then round off this to the nearest SQM and send your order thru. You can either collect or we can deliver it to you.

How easy is it to do this myself?

It is very easy to DIY. Please watch the installation video on the website. Any questions, we would gladly assist you with further info.

What are the panels made of?

Both the leaves and the webbing are made of UV resistant plastic but they look very realistic. In addition they are recyclable, require no water or pesticides, so they are if fact considered “green”.